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Current Projects
USCIS Process Effectiveness and Efficiency Assessment (posted 10/16/08)

Client/Funder:
National Security & Records Verification Directorate, U.S. Citizenship and Immigration Services, Department of Homeland Security

Purpose and Scope:

USCIS has contracted with the National Academy of Public Administration (the Academy) to conduct an effectiveness and efficiency analysis, including current USCIS business processes. The purpose is to determine value and to ensure proper due diligence in the USCIS immigration benefit adjudication process. USCIS would also like recommendations regarding how to improve its process, and a suggested plan for how best to implement those recommendations.

Specifically, USCIS has asked the Academy to perform two major tasks:

1. Conduct an Effectiveness Analysis and, based on that analysis, make recommendations for improvement based on effectiveness, risk, and probable outcomes of any process improvement plans, and provide an implementation plan based on the recommendations.

2. Conduct an Efficiency Analysis, which assesses the impact of alternative strategies and determines which of the identified options would result in the greatest productivity gains with the lowest risk. Based on the findings of the analysis, make recommendations for improvement based on efficiency and practicality, and provide an implementation plan based on the recommendations.

The Academy’s work is designed to complement the findings and recommendations of the USCIS Ombudsman, the Department of Homeland Security Inspector General, lawmakers and federal judges.

Project Director:
Joseph Thompson

Panel:
The Academy has appointed the following individuals to a Panel to oversee and direct the study. The public may send comments on the composition of the panel for a period of seven (7) days after the posted date to mditmeyer@napawash.org.

C. Morgan Kinghorn, Jr. (92)* – Panel Chair
Chief Operating Officer, Grant Thornton Global Public Sector. Former President, National Academy of Public Administration; Partner, IBM Business Consulting Services; Chief Financial Officer and Assistant Commissioner and Controller, U.S. Internal Revenue Service; Assistant Director for Financial Management and Deputy Chief Financial Officer (Acting), U.S. Office of Management and Budget. Former Positions with the U.S. Environmental Protection Agency: Deputy Assistant Administrator for Administration and Resources Management; Assistant Administrator (Acting).

Disclosure Statement - C. Morgan Kinghorn

My firm, Grant Thornton LLP, does consulting work for public entities. We have consulted for the CSIS and FBI and still have a variety of contracts with them.  We also bid on future contracts with these and other entities.  I have not been involved in Grant Thornton’s past or current engagements with CSIS and FBI, and I am not involved in any efforts to develop proposals for future work with them, and won’t be for the duration of this work by the Academy Panel.

Patricia E. Healy (05)*
Deputy Chief Financial Officer, U.S. Department of Agriculture. Former positions with U.S. Department of Agriculture: Acting Chief Financial Officer; Director, Foundation Financial Information System Project Office. Former positions with U.S. Internal Revenue Service: National Director, Systems and Accounting Standards Division; Chief, Office of Automation Support; Team Lead, IRS Project to Implement Automated Financial System; Staff Assistant, Systems Development Division.

Darrel W. Stephens (05)*
Police Chief, Charlotte/Mecklenburg, North Carolina. Former Police Chief and City Administrator, City of St. Petersburg, Florida; Executive Director, Police Executive Research Forum; Police Chief, City of Newport News, Virginia; Police Chief, City of Largo, Florida; Assistant Police Chief, City of Lawrence, Kansas; Police Officer, Kansas City, Missouri.

Terrance M. O’Reilly (CIS Nominee)
President, The O’Reilly Group, LLC. Former positions with US Citizenship and Immigration Services: Director, Field Operations, Washington, DC Office; Director, Administrative Appeals Office, Washington, DC Office; Deputy Assistant Commissioner and Assistant Commissioner; Legalization Program, Washington, DC Office; Senior Immigration Officer, Washington, DC Office; Immigration Examiner; St. Albans, Vermont Office; Supervisory Immigration Examiner; Washington, DC Office; Immigration Examiner, Washington, DC Office; Immigration Inspector, Champlain, New York and Richford, Vermont Offices, Supply Clerk, Burlington, Vermont Office. United States Navy, USS Ogden and The Naval Communications Training Center, Pensacola, Florida.

*Academy Fellow

Project Staff:
Program Area Director, Rick Cinquegrana
Project Director, Joseph Thompson
Senior Project Advisor, Sherrie Russ
Senior Project Advisor, Fred Mills
Research Associate, Mary Appah

Meetings:
Meeting 1: Monday, October 20, 2008 (Meeting Closed)

Contact Information:
For further information, contact Mary Appah at (202) 347-3190, or at MAppah@napawash.org.
 
 

 

 

 


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